State Farm® Insurance Agent Kim Trautner

"My rate has almost doubled in a year. Hit a deer, totalled car out. Hail damage on a perfectly good new used car. Got 3 estimates, they still refusing to fix. Just want to total it. Horrible insurance company and agents."

"I am amazed at the speed, courtesy and communication I've received regarding a total roof replacement due to hail damage. Any questions I had were addressed by Kim and her concerned staff. I requested a phone call directly from the claims department and I received it within 1/2 hour. I received a detailed estimate and prompt payment before work started and after it was completed. Fair rates, great communication from all departments and personal service with an office in town are so very hard to find. Sincere thanks to Kim Trautner, her staff in Edgerton and all those working at State Farm behind the scenes! You made an otherwise stressful situation easy for me to deal with!"

"The level of care given to their customers has decreased and is continuously decreasing over time . Very hard to get a hold of the agent and the Staff does not put your satisfaction first. Makes you handle your concerns with State Farm corp versus being an advocate for their customers. It has been over two months to get a simple car inspection and estimate. Checks were printed to wrong people sent to wrong addresses and wrong names."

"To start, I am very unhappy with how State Farm handled my recent auto claim for hail damage. The communication throughout the process was poor—every time I called for an update, no one seemed to know what was going on. At one point, my car was declared totaled, then that decision was reversed, leaving me stuck in a confusing and never-ending cycle of questions. Eventually, it was totaled again, which was a relief just so this nightmare could finally end. Turning to my local agent, I’ve had trouble getting any response regarding a quote I requested, and I never received answers to my questions about my insurance bill. Additionally, there have been too many errors made with simple policy changes. Overall, I would strongly recommend shopping around before choosing State Farm."

"Was very helpful and directed With me. She helped me get car insurance for the first time and it was a lot easier than I thought with all of her help."

"Whatever they quote you at don’t believe it they will raise the price after you switch."

"Noah did a great job of comparing my current coverages to what he could offer and came up with a solution with same or better coverages at a much better price. Will be referring Noah to my clients and friends."

"Thanks to Kim and her office! I love working with Kim and her office because she does such a great job and is very responsive. Coming from many years of experience w/ other insurance agents Kim is by far the best I have ever worked with."

"Awesome customer service!!"

"Very helpful, took time to find the right solutions. Thank You"

"Very home town service. No pressure or games. Just great rates and wonderful service. One happy car and customer"

"I've referred 4 people so far! She got me the same coverage for 650 less than I paid at Allatate for 14 years. Exact same coverage! She mails me a card in the mail .....and safe driving device in my car saved me an additional 97.00 off my bill. I look at it daily. She saved my friend (Dan B.) 871.00 for the year and my neighbors said she saved them sooo much. Thadius (TJ) helps me with my apps too, and quotes, and very nice office staff to work with toooo!"

"Noah and the team at Edgerton State Farm did an excellent job quoting my insurance, staying in touch throughout the policy transition process and answering all my questions!! I could not be happier! Thank you State Farm! Great pricing and excellent customer care!!"

"Fast, accurate efficient!"

"Kim was very helpful for my grandson‘s nine year-old birthday selling us a three day policy just in case anybody got hurt thank you very much Kim"

"Kim & Kylee are very kind and helpful! Great people in Kim’s office!"

"Bought a 3rd car and came in to get it insured. Gentleman working there was incredibly rude. I said “I have to shop this” and he remarked “go ahead everything is expensive now so good luck” he went back to doing what he was before and could clearly care less if I left. Kim is usually in her office so you don’t deal with her directly so you might end up with this person or maybe worse. As far as his comment about everything going higher I now pay 38% less with Geico so not only was he rude he was also inaccurate. So rude I adjusted from 5 stars to 1 and will never deal with this location again."

"I was searching for better pricing with several companies when a received a text from Heather with an immediate call following. She was very helpful with everything I was looking for, great prices and excellent customer service. So far I'm very impressed. Thank you Heather and State Farm for relieving me of some of my financial struggles. Looking forward to a great and long relationship with your company and agency."

"I always like handling business locally. I recently moved to the area. Kim's Office was recommended by a friend. Once meeting with Heather in the office, I knew this is the place. Great rates, people, and service."

"I pay my bills through Kim’s office. The experience is always I pay my bills through Kim‘s office. The experience is always professional, friendly, and professional."

"In my search for better insurance rates, of all the companies out there Heather contacted me by text and stayed in touched, asking if I had any more questions . When I stopped in their office, I was greeted by TJ and then sat down with Heather. I have had the same auto insurance for 40 some years so I didn’t make the change lightly. Heather and Tj were both greet to meet and work with. Very easy transition and they helped me save a lot of money!!!"

"Heather was awesome to work with I bundled everything together so she had alot to look up for me heather got it done I saved money with state farm"

"Great team, great service, highly recommend A+++"

"Extremely awesome customer service. Helped with every question I had along with saving me money"

"Great rates and amazing people to work with in the office. Thorough, understanding, respectful, great customer service. Check out their rates"